Hit with water damage? Don't wait, call us today at (310) 729-7199. When it comes to Water Damage Restoration every second counts. Water can penetrate quickly and cause serious structural damage to your property. Here at 411 Restoration we pride ourselves on providing the best water damage restoration services in the entire Pomona, CA area. It can be incredibly stressful when water damage happens on your property, in your home, or business. The team here at 411 Restoration knows that, and we hope to help alleviate all of your stress in regard to cleanup.
About Our Water Damage Restoration Services
What To Do When You Have A Water Damage Emergency?
- Cut Off the Flow of Water. To prevent more severe damage, locate and stop the flow of water into or around your home or business
- Disable all sources of electricity
- Hang wet fabrics and leather items out to dry.
- Put family photos, art, and other valuable objects in a safe, dry place.
- Protect your valuables from further damage by elevating them away from flooded or water-soaked areas.
- Get In touch with an independent claims adjuster (They work on your behalf, not for the insurance company)
- Contact a water damage restoration expert. (Choose a company that has good reviews and referrals)

Why Water Damage Claims Are Denied and What to Do About It
A significant determining factor in your claim is whether or not the water damage was due to flooding. In the insurance world, water damage and flood damage mean very different things. Standard insurance policies exclude damages caused by flooding, so it is important to understand the difference. Water damage that is covered by insurance policies is typically for a sudden event such as a broken appliance causing a leak or pipe burst in plumbing. Most policies also cover water damage from roof leaks and walls. However, some policies will only cover interior water damage if there is direct damage to the building that creates an opening for water to enter, e.g. wind damage.
To avoid denial, check your policy carefully and ask your broker for details such as what is covered.
Why Choose 411 Restoration
- FREE Inspection and Estimate
- 24/7 Emergency Services
- Smoke Damage Cleanup
- Clean Up and Removal of Unsalvageable Materials
- Structural Drying
- Water Damage Restoration and Repair
- Fire Damage Restoration
Water Damage Categories
There are three categories of water that cause water damage. They are defined by the IICRC (Institute of Inspection Cleaning and Restoration Certification) as Category 1, Category 2, and Category 3. The IICRC also defines the proper methods of water damage remediation, based on the hazards presented by each category of water.
- Category 1
Category 1 water, aka “clean water,” comes from a clean source. This water, before it comes into contact with outside bacteria and other matter, poses no health risk to humans or animals by exposure to skin, by inhaling air adjacent to the water, or through ingestion. - Category 2
Category 2 water is also known as “grey water.” This water contains a moderate level of contamination, but the contamination is non-toxic. Exposure to or ingestion of grey water can cause discomfort or illness in humans and animals, and should be avoided. - Category 3
Category 3 water is the highest-risk level of water contamination. This is also known as “black water.” It can cause serious illness or death to humans and animals as a result of exposure or consumption. Black water damage is highly unsanitary, and should only be dealt with by certified water remediation specialists. If you must handle black water, take extreme precautions.

More About the 411 Restoration Family
411 Restoration is a locally owned and operated restoration business servicing the Pomona, CA area. We specialize in 24-hour emergency water damage cleanup and mitigation services, smoke and fire restoration, and much more. Fully insured, IICRC certified and verified professionals on Angie’s List and Home Advisor.